How the ‘magic bullet’ of smart technology needs to be balanced with personal preference...

How the ‘magic bullet’ of smart technology needs to be balanced with personal preference in a post-pandemic world

By John Ridd, CEO

As the impact of the lockdown continues to be felt across the insurance and claims sectors, we have seen a sharp increase in demand for our technology. But simultaneously, many firms are losing high numbers of staff to self-isolation or furloughing.

Those who remain in post are having to do more, while the process of managing urgent claims are being hampered by the need to comply with social distancing. For professionals who need reliable and evidential-quality records of interactions with others and high quality digital content  – but are prohibited from holding face-to-face meetings – it’s become the perfect storm.

Even when as we  emerge from the lockdown, it’s going to take a long time for the sector to return to anything vaguely resembling what we might consider normality. Further, many of the dramatic changes we have made to our lives (both professionally and personally) in the last three months will, I believe, become permanently embedded  in our work culture going forward.