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  • Writer's pictureeviid

Customer experience is king - Lockdown Pt II

Our customers in insurance and claims have upped their game since spring and are deploying new technology to offer policyholders a fast and seamless experience for the customer, both directly & indirectly. 2020 may have forced the insurance world into a quicker digital transformation, but servicing the customer remains at the forefront of what is required.

Here are just some of the ways that our clients are utilising eviid to stay ahead of the competition:

Remote property inspections with Augmented Reality

Loss adjusters are utilising our AR measurement tools into their remote & on-site inspection set-up - to produce accurate reports faster and with as little disruption to the policyholder as possible.

Faster motor claims

UK insurers are using eviid Uploader across entire motor books to receive and handle media from dashcam to simple smartphone footage quickly and easily, at scale.

Do it live, get it done

Claims management companies are expanding use of live video calling for remote scoping and live investigations. eviid’s new app-less live calling makes it super easy to capture video assessments in a way that is convenient to the policyholder and hassle-free for the claims handler.

Get in touch to find out more about latest features and additions to the eviid suite and how they can help you stay ahead of the curve – whether we’re locked down or not.

REGISTER NOW: ‘The reliance on Insurtech in a rapidly evolving digital world’, 2nd December, 11am

Across the board, the focus among eviid users in Insurance has shifted from ensuring business continuity to enhancing customer experience.

We’ve invited three innovators from across the insurance supply chain (from LV=, NFUM and Crawford) to join us for an online panel discussion to discuss their use of technology in 2020, learnings from two lockdowns and their key drivers for innovation.

When? 2nd December, 11am-12pm (UK time)

Where? Online (Zoom)

To find out more about the speakers and sign up, please visit the registration page -


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