Hurricanes don’t care about social distancing or global pandemics...
With households across the US preparing for an above-normal hurricane season under COVID-19 conditions and FEMA suspending on-site home inspections, insurers, too, are having to find new ways of speedily helping affected policyholders.
Enhanced Infrared satellite imagery of hurricane Dorian as a category 5 storm with 185 mph winds.
From getting the materials and supplies to hunker down safely and knowing where and how to evacuate to, through to figuring out how to get loss adjusters out amid travel restrictions and social distancing – the logistics of this hurricane season will look like nothing we’ve seen before, both for insurers and their customers.
Technology – and video in particular – can play a key role in helping insurers deal with the surge in claims. And it’s not too late to put this in place. Watch our video: eviid – Your eyes on the ground from eviid on Vimeo.
Insurers who use recorded live video for quick remote triage at FNOL will make better use of loss adjusters available, while providing highly responsive and personal support to their customers.
Where appropriate, the whole loss adjusting process can be carried out remotely via video – ensuring claims are processed and resolved quickly even if resources are stretched or when there is no way of physically travelling to the site.
For many insurers, remote loss adjusting via video is already a vital tool during surges. In the context of COVID-19, it is almost impossible to imagine the industry coping without.
This is not just about social distancing and travel restrictions further limiting resources. It’s about a customer base that, more than ever, needs fast and reassuring help quickly.
It’s an enormous challenge. But one that many of our customers – in the US and globally – are beginning to take as an opportunity to transform processes for the better. Far beyond the current crisis.
Talk to us!